![]() Give them a detailed description of what led to the error, and the exact text of the error message, if any, that was displayed.įor more troubleshooting help, see Lync Windows Store app sign-in issues. So, maybe you can sign in to Lync 2013 for the desktop or Lync 2013 for a mobile client, but you can’t sign in to Skype for Business (Lync) Windows Store app.Ĭontact your technical support team for more information. It’s possible that your Skype for Business (Lync) server doesn’t meet the requirements to support Skype for Business (Lync) Windows Store app. If all the above are true and you still can’t sign in, keep in mind that server requirements are slightly different for each Skype for Business (Lync) client. To fix the issue, users should install the latest version of the Skype for Business (Lync) Windows Store App, which also requires Windows 8.1. Your sign-in address and user name are entered correctly.Ī sign-in issue can occur for Office 365 users who are not running the latest version of Skype for Business (Lync) Windows Store App. Your Skype for Business (Lync) server will automatically adjust for time zone differences and Daylight Savings Time. This will usually solve any time-related problems. Set your clock to an accurate time for your location. This is very important for devices that aren’t joined to a domain, for example, Microsoft Surface or other devices running Windows RT. The time and date on your device is set accurately. If the page opens successfully, your device is connected to the Internet. Try opening a browser and going to a web page. Your PC or device has an Internet connection. Please contact the technical support team in your organization. If you don’t already have a Skype for Business (Lync) account, you can’t use Skype for Business (Lync) Windows Store app. If you’re already using Skype for Business (Lync) on your desktop or on a mobile device, then you have a Skype for Business (Lync) account. You have a Skype for Business (Lync) account from Office 365 or your organization. If you’re having issues signing in to Skype for Business (Lync) Windows Store app, check for the following: Will my ink messages display on mobile devices? How do I mute or unmute myself in a meeting or phone call?Ĭan I use a Bluetooth headset with Skype for Business (Lync)?Ĭan I present in a meeting from Skype for Business (Lync)?Ĭan I get phone calls and IMs when my PC screen is off?Ĭan I stop new message notifications from displaying?Ĭan I add a contact from Skype for Business (Lync)?Ĭan I install Skype for Business (Lync) on my PC even though I have Lync 2013 for the desktop on it?Ĭan I choose which Skype for Business (Lync) version to use for my meetings and phone calls?Ĭan I pick which Skype for Business (Lync) Meeting to join when I have conflicting appointments?ĭoes the Skype for Business (Lync) app always have to be full screen? How do I call or IM someone who is not in my contact list? How do I go back to a previous screen in Skype for Business (Lync)? ![]() How do I check my audio and video devices? ![]() ![]() Why am I not seeing my upcoming meetings? Why can’t I sign into Skype for Business (Lync)? Here’s a list of common Skype for Business (Lync) questions that you may have, and their answers. Une FAQ est disponible pour Skype for Business a l'adresse suivante: ![]()
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